Payment Options

Australian customers have the choice of two options:
  • PayPal, or
  • Direct bank transfer, account details will be sent by email once your order has been placed.

Customers from all other countries
  • PayPal is the only accepted payment option.  Payment is required in Australia dollars.

Postage

Delivery within Australia via Australia Post:
  • Melbourne metro – $8.95 – up to 1 kilo
  • Victoria other than Melb metro i.e. Australia Post V2 area – $9.85 – up to 1 kilo
  • Australia wide registered mail – $5.10 – up to 500 grams
  • Australia wide – medium satchel  – $13.40
  • Australia wide – large satchel  – $16.70
Delivery within Australia by courier:
  • We can also offer a courier delivery service to Australian metropolitan areas which may be cheaper.  To request a quote please email your suburb, postcode and what you would like to order so we can calculate weight and cubic volume to -  sorelledesigns@hotmail.com

Overseas deliveries:
  • Please contact us to see if we can arrange delivery to your country.  Sorelle Designs is not responsible for any additional customs, import or other charges, these are the responsibility of the purchaser.

Terms, Conditions & Returns Policy

  • The Sorelle Designs range of jewellery is not intended for children under the age of 3 as small parts may pose a risk of choking hazard.
  • Items are handmade and may vary slightly from the photo.  
  • Variations in colour may occur due to different manufacturing batches of beads or materials which is beyond our control.  
    PC monitor colour settings can also result in slight variations to colours.
  •  We cannot take any responsibility for items lost or damaged in transit.  We strongly recommend tracking and insurance of items purchased from us. 
  • We take great care making each product and it is very closely inspected before posting to customers.  But if for any reason it doesn't live up to your expectations please contact us in writing to sorelledesigns@hotmail.com within 7 days of receipt of your goods, explaining the problem and return the item to us within 14 days.  Customers must pay for return postage and the item must be in an unused condition and in original packaging.  We will contact you to arrange a refund of the purchase price, not including postage costs.
  • If the product is faulty or you haven't received the correct item please advise advise us in writing to sorelledesigns@hotmail.com within 7 days of receipt of goods, clearly stating the fault.  We will then contact you to discuss the situation.  Customer must pay for return postage.  Once the goods have been received we will assess the fault and provide you with the appropriate remedy.  To comply with our Returns Policy, goods must be returned within 14 days of delivery date, in an unused condition and in original packaging.